Privacy policy

Privacy Policy

Last updated: October 11, 2025

Pawly operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pawly is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. To process payments, fulfill orders, remember your preferences, send notifications, manage your account, handle returns, enable reviews, and offer a customized shopping experience.

  • Marketing and Advertising. To send marketing and promotional communications by email, text, or post, and to show you relevant ads based on your online activity.

  • Security and Fraud Prevention. To protect accounts, detect and investigate fraudulent or illegal activity, and ensure safe transactions.

  • Communicating with You. To provide customer support, respond to inquiries, and maintain our business relationship.

  • Legal Reasons. To comply with applicable laws, respond to legal processes, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT, payment processing, analytics, customer support, fulfillment).

  • With business and marketing partners to provide advertising or marketing services.

  • When you consent to share information (e.g., social media integrations or third-party logins).

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, merger, or legal requirement.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may process and store data in other countries to provide and improve its services.

To learn more about how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may link to external websites or platforms not controlled by us. We are not responsible for their privacy practices or content. Always review the privacy policies of any third-party site you visit.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority. If you believe your child has provided us with personal information, please contact us via our contact form to request deletion.

Security and Retention of Your Information

No system is 100% secure. While we take precautions to protect your data, we cannot guarantee complete security. We retain data only as long as necessary for our business, legal, and contractual obligations.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing or requesting a copy of your personal data.

  • Requesting correction or deletion.

  • Opting out of targeted advertising or data sharing.

  • Managing email preferences or unsubscribing from marketing.

You can exercise these rights via our contact form or through Shopify’s privacy portal: https://privacy.shopify.com/en.

Complaints

If you have a complaint about how we process your data, please reach out through our contact form. You may also have the right to contact your local data protection authority.

International Transfers

We may transfer and process your data outside your country, including to countries without equivalent data protection laws. When doing so, we rely on legally recognized mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new “Last updated” date.

Contact

If you have questions about our privacy practices or wish to exercise your data rights, please contact us via our contact form.