Shipping policy
Shipping Policy
Effective Date: 09.29.2025
Thank you for shopping with Pawly. Please read our Shipping Policy carefully before placing your order.
Order Processing
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Orders are typically processed within 1–3 business days after payment is confirmed.
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Processing times may be longer during holidays, sales, or high-volume periods.
Shipping Times
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Standard delivery usually takes 7–20 business days, depending on your location.
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In some cases, delivery may take longer due to customs inspections, carrier delays, or other factors beyond our control.
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We cannot guarantee exact delivery dates.
Shipping Rates
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Shipping costs are calculated at checkout and vary depending on the delivery destination and shipping option selected.
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Any applicable taxes, duties, or customs fees are the responsibility of the customer.
Tracking
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Once your order is shipped, you will receive a confirmation email with tracking information (where available).
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Please note that tracking updates may take several days to appear.
Lost, Delayed, or Stolen Packages
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We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control.
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If a package is marked as delivered but not received, customers must contact the carrier directly.
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We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Incorrect Address
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Customers are responsible for providing the correct shipping information.
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Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements.
Contact Us
If you have any questions regarding shipping, please contact us at our contact form